Terms & Conditions

• Our website

• Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

• Product Pricing and Title

• We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
• We reserve the right to alter all product pricing without notice.
• Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

• Your Order

• We reserve the right to alter all product pricing without notice.
• When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
• Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.
• Product items not included within the dispatch email are not included in the order and contract between you and us
• We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
• If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

• Cancellation Rights, Returns and Refunds

• Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) or in person within 7 working days from the day after you receive your goods.
• As stated above notification of cancellation must be in writing or visit to the store, a telephone call is not a valid cancellation.
• No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
• Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.

• Customer Complaints

• We endeavour to respond to all customer complaints or queries within five working days.

• Severability

• The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

• Waiver

• Failure by this store to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

• Entire Terms & Conditions

• These Terms & Conditions set out the entire agreement and understanding between you and Spice Village LTD. We reserve the right to change these Terms & Conditions at any time, without giving notice to you. Your statutory rights are unaffected.

• Jurisdiction

• These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.